Your Servers True Reaction Behind that Smile


By Alison Wickmann

For anyone who has worked as a server, these are common scenarios that make you boil internally.  However, being the service professional you are, you cover it up with a sly smile to ensure your guest has no indication on how you truly feel.


Scenario One:

Guest: We are ready to order! Oh, ah… wait… hmm…

Server: Sir, do you need a couple more minutes?
**Restaurant is frantically busy**

Guest: No we are ready… hmmm…. Let’s see… where was it….

**Takes another 5 minutes for them to muster their order**

Scenario 1



Scenario Two:

**Guest tries telling their life story**

Scenario 2


Scenario Three:

**Guest hands over empty plate and cracks a joke that is not original, whatsoever**

Guest: Clearly, it was horrible! HAHA

Scenario 3

Scenario Four:

**Guest continuously needs 20 drink refills throughout dining experience**

Scenario 4


Scenario Five:

Guest: Excuse me, can I have a water?

Server: Of course, would anyone else like water?

**Gesturing to the rest of the guests that are water-free**

**No one answers**

**Grabs single water for the individual and returns to table**

Another guest at the table: Excuse me, can I have a water?

Scenario 5


Scenario Six:

Guest: So, who are you voting for this election?

Scenario 6


Scenario Seven:

Guest: So, I’m going to have the organic spinach salad but… **modifies the entire thing**

Scenario 7


Moral of this is, well, keep that smile plastered.

Moral of the story

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