There’s A Reason Why The Line At Your Local Starbucks Is Suddenly Longer


By Cooking Panda

Starbucks has been reportedly cutting down on employees hours resulting in overworked baristas, extended wait times, and a lack of customer service and restaurant maintenance.

Although Starbucks Corporate reported another quarter of record profit and sales, employees across the United States have noticed a decrease in their hours at work for the past few months, according to Buzzfeed News.

Starting in May 2016, locations around the country were allegedly allotted far fewer hours than both what they need and what they typically were given.

“Someone seemingly flipped a switch on the labor model,” one manager, who has worked for the coffee chain for almost a decade, told BuzzFeed News.

“The whole month of July has been the tightest in scheduling I’ve ever experienced,” said another manager.

Based on an internal company email, Starbucks is reportedly trying to limit labor expenses and prevent “an overspend in labor.”

“With costs of raw coffee going up and minimum wage rising, they will be looking for cost efficiencies anyplace they can find them,” explained Jack Russo, an analyst at Edward Jones.

“We are not trying to reduce labor,” said Starbucks spokesperson Jaime Riley. “We want our stores staffed in accordance with what they each need.”

A petition was created by Jaime Prater in order to address the “gross underemployment.” Prater, who has worked at Starbucks for nine years, said the extremely low morale affects the customers the most.

“We want Starbucks corporate to listen to what we have to say and understand that the current labor practices are sinking morale at corporate stores,” the Coworker petition read. “…What’s happening currently is some of the most extreme labor cuts in Starbucks history.”

Many baristas, managers, and shift supervisors shared their stories. Some employees wished to be anonymous for fear of losing their jobs.

“If not for some of the sweetest and most understanding customers, I’m not sure i’d still be doing this job,” wrote one employee.

“As a shift supervisor, I have maybe 1/2 to 2/3 the staff I need, and we’re all extremely overworked and overwhelmed,” wrote another. “Then I’m told that we’re over on labor! … Without adequate staffing, we are unable to process transactions quickly enough to earn the labor we have. This nightmare needs to end, or a lot of great talent will move on.”

Sources: Coworker, Buzzfeed News / Photo credit: Next Shark

Tags: customer service, Global Labor Scheduling (GLS) system, petition, Starbucks, underemployment
related articles

Guess Who Beat Trader Joe’s To Become America’s Favorite Supermarket?


By Cooking Panda

Wegmans has been ranked the number one grocery store in America, putting an end to the four-year streak held by Trader Joe’s.

A regional grocery store that many of us have never visited, Wegmans was founded in 1916 by brothers Walter and John Wegman. After a century, the chain is still family-owned with Colleen Wegman serving as president and her father, Danny Wegman, working as the company’s CEO.

Although Wegmans did not obtain enough votes to earn a spot on the Market Force Information’s annual survey last year, the chain doubled its support, as reported by Yahoo. Its 76 percent satisfaction score put it at the top of the list, followed by Publix and Trader Joe’s. Since its number one score in 2015, Trader Joe’s has seen its customer satisfaction score fall five percent.

Wegmans stores are larger than a typical supermarket and have a greater emphasis on fresh products and a diverse inventory. The chain’s largest stores tend to stock between 50,000 and 70,000 items, versus the approximately 40,000 products that average supermarkets have at their disposal.

The grocery chain also boasts spacious aisles, an extensive beer selection, dedicated customer service, and numerous stores have pizzerias, buffets, sushi bars, cafes, and seating areas for 100 to 300 customers.

“Its focus on employee training to ensure customers have the best experience has been a winning strategy that creates superfans eager for a new location to open near their home,” Market Force said of the brand.

Source: Yahoo / Photo Credit: Yahoo via Foursquare

Tags: America's favorite, customer service, Trader Joe's, Wegmans
related articles

Pregnant Woman Demeaned At Subway: ‘This Is Fast Food, Not Fine Dining’ (Video)


By Cooking Panda

A pregnant woman was belittled by a Subway employee for a seemingly simple request when ordering her meal.

“I’m expecting, and doctors recommend that you don’t eat deli meat unless it’s thoroughly heated,” said mother Kassidy Small, who is 30 weeks pregnant with her second child. “Usually when I eat at Subway I ask them to microwave my meat and then toast it.”

According to the Centers for Disease Control and Prevention, deli meat must be heated to 165 degrees in order to avoid the bacteria risk in pregnant women, as reported by WHO-TV News.

On April 9, she went to a Subway restaurant in Adel, Iowa. As recalled on her Facebook page, Small said she asked the employee to microwave the meat for her foot-long ham sandwich. He ignored her request, even after she explained she was pregnant.

“I was a little bit in shock and was just going to let him get away with it because I am non-confrontational,” she wrote.

However, the woman behind Small in line was appalled at the exchange and demanded that the employee remake her sandwich.

“The man, getting frustrated with the lady’s requests for him to make me a new sandwich, completely snapped!” Small recalled. “He said that there are 20 people in line and he has already made 90 sandwiches today. He then said ‘THIS IS FAST FOOD, NOT FINE DINING!’”

The employee used a thermometer to prove the meat was hot enough. It was 140 degrees.

“I was in tears and that’s embarrassing in public,” Small told WHO-TV. “It’s easy for a pregnant woman to cry but I was also upset because of what just happened,” Small said.

Small and the woman left the store without food. They went to a gas station to get a sandwich, and upon hearing the story, the establishment paid for Small’s food.

According to Subway restaurant manager Jan Gute, a retraining effort for the restaurant has been established following the incident. It is uncertain whether the involved employee will be fired.

Source: WHO-TV, Kassidy Small/Facebook / Photo Credit: Huffington Post

Tags: customer service, dietary restriction, medical request, Pregnant woman, Subway
related articles

Nurse Orders Late-Night Pizza, Receives Rude Note


By Cooking Panda

A nurse and his friend are outraged after receiving a rude note along with a late-night pizza delivery.

In Paris, Texas, a nurse placed an order at Domino’s Pizza at 11:55 pm while he was working the graveyard shift at Paris Regional Medical Center. The pizza arrived with a handwritten note that many perceive as rude

“We would appreciate it very much if you didn’t wait until 5 minutes before we close,” the message read.

“It was the rudest thing I’ve ever seen,” said Kerry Miller, a friend of the aforementioned nurse.

According to KTVT News, the Domino’s Pizza in question closed at midnight.

“I don’t care if they called one minute ‘til, the business is still open,” Miller said. “Service your customers.”

As nurses are trained to save lives at all hours of the day, Miller felt the message was especially rude and disrespectful.

“How would you feel if you wrote something like that and then the next day you were laying there?” Miller asked.

As the nurse was unavailable for comment, Miller was glad to speak up for his friend and for all the hardworking nurses at the Paris Regional Medical Center.

“I want to see an apology to that hospital,” he stated. “I don’t care if they have to bring a pizza to every floor, those nurses deserve something better.”

Miller published a photo of the note on social media to prevent similar occurrences from happening in the future.

Although no one associated with Paris Domino’s Pizza would comment about the incident, a company spokesperson stated that such behavior was not tolerated by the organization.

“We do not condone or encourage this kind of behavior or one-sided ‘dialogue’ with our customers,” wrote spokesperson Tim McIntyre.

Source: KTVT News / Photo Credit: KTVT News

Tags: customer service, Domino's pizza, food delivery, Pizza, rude
related articles